Refund policy

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Effective Date: August 25, 2026

RETURN & REFUND POLICY

1. Overview

At Revive Set, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through reviveset.com.

Summary

Region: Canada, United States, Mexico, France, Germany, United Kingdom, Italy
Return window: 30 days total. Damage must be reported within 48 hours of delivery.
Return eligibility: Returns may be accepted for defective and non-defective products when they meet the conditions of this policy.
Return shipping: The customer is responsible for return shipping costs unless the item is defective or damaged upon arrival.
Restocking fee: 25% of the product price for approved returns.

2. Contact Information

To start a return or report damage, contact our customer service team:

Email: hello@reviveset.com
Phone: 3852688220
Address: MZD LLC, 5248 N Grey Hawk Dr

Hours: Monday–Friday 10:00 AM–6:00 PM, Saturday 12:00 PM–6:00 PM, Sunday closed.

3. Eligibility for Returns

Returns are accepted under the following conditions:

The item arrived damaged, defective, or incorrect.
The customer wishes to return a new item within the policy window.
Damage or an issue was reported within 48 hours of delivery.
The product is returned within 30 days of delivery.
The item is unused and includes all original packaging and accessories.

Items must generally be in new condition. Used or installed products cannot be returned unless they are defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please include:

Your order number
Photos clearly showing the damage or issue
A brief description of the problem

We will review the information and, if approved, provide return instructions and a prepaid return label when applicable.

5. Return Shipping and Fees

Approved returns include a prepaid shipping label when applicable. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: Approved returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from the refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided return label when one has been issued, we may not reimburse you for the shipping costs.

6. Refunds and Replacements

After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies.
Approved refunds are issued to the original payment method within 7 business days after approval.
If available and preferred, we may provide a replacement item instead of a refund.

7. Exchanges

We accept exchanges for defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

Items reported more than 48 hours after delivery when the issue concerns damage upon arrival.
Items damaged due to misuse or neglect.
Perishable goods.
Gift cards.
Products otherwise identified as non-returnable at the time of purchase.

9. Cancellations

Orders may be canceled before shipment for a full refund.
Once an order has shipped, cancellations are not available and the customer must follow the return process outlined above.